Net Promoter Score (NPS) Calculator
Calculate customer loyalty and Net Promoter Score (minus 100 to +100) from Promoters, Passives, and Detractors with industry benchmark ratings.
How to Use the Net Promoter Score (NPS) Calculator
- 1 Enter total count of Promoters (respondents who rated 9 or 10).
- 2 Enter total count of Passives (respondents who rated 7 or 8).
- 3 Enter total count of Detractors (respondents who rated 0 to 6).
- 4 Review your Net NPS score, percentage breakdown, and business health benchmark.
Methodology & Algorithmic Standards
Implements standard Bain & Company NPS formula: NPS = (% Promoters) - (% Detractors), scaling between -100 (all detractors) and +100 (all promoters). Passives count toward total base volume.
Frequently Asked Questions
What is considered a "good" NPS score? ▼
Scores above 0 are good, above 30 are great, above 50 are excellent, and above 70 are considered world-class customer loyalty.
Do Passives affect the final NPS score? ▼
Yes. While they aren't directly subtracted, they increase the total respondent denominator, pulling down the relative percentage of Promoters.
Can I export this report into Olevx Notepad? ▼
Yes. Click "Open in Notepad" to create an executive summary ready for team meetings.
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